Privacy Policy

1. Introduction

FlowDocs ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

Account Information

When you create an account, we collect your name, email address, and password. If you sign up using Salesforce OAuth, we receive your Salesforce user ID and email.

Salesforce Data

When you connect your Salesforce organization, we access Flow metadata through the Salesforce API. This includes flow definitions, element configurations, and related metadata. We do not access or store your actual Salesforce data records (Accounts, Contacts, Opportunities, etc.).

Usage Data

We collect information about how you use FlowDocs, including pages visited, features used, and actions taken. This helps us improve our service.

Payment Information

Payment processing is handled by our payment provider (Razorpay). We do not store your full credit card number or CVV. We receive only the last 4 digits and expiration date for display purposes.

3. How We Use Your Information

• To provide and maintain our service
• To generate flow documentation from your Salesforce metadata
• To process your subscription payments
• To send you service-related communications
• To send promotional communications (you may opt out at any time)
• To respond to your inquiries and support requests
• To improve our service and develop new features
• To detect and prevent fraud or abuse

4. Marketing Communications

By creating an account, you agree to receive occasional marketing and promotional emails from FlowDocs. These may include product updates, feature announcements, tips and best practices, and special offers.

You can opt out of marketing emails at any time by clicking the "unsubscribe" link in any email or by contacting us at support@flowdocs.in.

5. Data Sharing

We do not sell your personal information. We may share your information with:

• Service Providers: Third parties that help us operate our service (hosting, analytics, payment processing)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

6. Third-Party Services

FlowDocs integrates with the following third-party services:

• Salesforce: OAuth authentication and API access
• Razorpay: Payment processing
• Supabase: Database and authentication
• Vercel: Hosting and deployment

Each third-party service has its own privacy policy governing the use of your information.

7. Cookies

We use cookies and similar technologies to:

• Keep you signed in
• Remember your preferences
• Understand how you use our service
• Improve our service

8. Data Retention

We retain your data for as long as your account is active or as needed to provide you services. If you delete your account, we will delete your data within 30 days, except where we are required to retain it for legal purposes.

9. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your account and data
• Export your data
• Opt out of marketing communications

To exercise these rights, contact us at support@flowdocs.in

10. Security

We implement appropriate technical and organizational measures to protect your data. See our Security page for more details.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or by posting a notice on our website.